Director- Data COE - DOTComm (Digital-Omnichannel Transformation & Commerce)

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Description

Join the DOTComm team at TELUS, where we're on a mission to reimagine omnichannel experiences and make digital the channel of choice. We're focused on creating seamless, personalized, and intuitive experiences that drive digital engagement, e-commerce growth, and conversion improvement. Through our customer‑centric approach, we aim to optimize investment and improve our customer’s ability to seamlessly interact across all of our touchpoints. As part of the Consumer Channels organization, our team is guided by a vision to drive market leadership and unlock the potential in our communities, customers, and team members. If you're passionate about digital innovation and customer experience, we'd love to have you join our team!

This is a fully remote position, allowing you to work from anywhere.

What You'll Do

Reporting to the VP, DOTComm, you will lead the transformation of TELUS's data management capabilities by establishing and directing a centralized Data Centre of Excellence. Drive strategic data governance, architecture, and stewardship to enable seamless, hyper-personalized customer experiences while supporting data-driven decision-making across Marketing, Customer, and Channel functions.

Key Responsibilities

Strategic Leadership & Transformation

• Establish and lead a centralized Data COE driving omni-channel transformation and data-driven culture across CMC functions
• Develop comprehensive data strategy aligned with business objectives and provide strategic guidance on data product prioritization

Data Governance & Architecture

Team Leadership & Development

Operational Excellence & Analytics

Qualifications

Seniority level

Employment type

Job function

Industries

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