user support technician

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Work setting

• Computer hardware or software retailer / wholesaler

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Supervision

• No supervision responsibility

Certificates, licences, memberships, and courses

• Cisco certified network associate
• Microsoft Certified Solutions Associate (MCSA)
• A+ Certification

Computer and technology knowledge

• Linux
• Device drivers
• Networking hardware
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Word processing software
• Mail server software
• HTML editing software
• Database software
• MS Office
• TCP / IP
• Wireless networks
• WordPress

Security and safety

• Basic security clearance

Transportation / travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking

Own tools / equipment

• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?

Experience

• 2 years to less than 3 years

Employment terms options

• Day

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Life insurance

Other benefits

• Free parking available