MANAGER, DONOR DATA & GIFT PROCESSING

Manager, Data & Donor Operations

Full‑Time, Permanent position in Ottawa, Canada. Salary range : $81,000-$102,100 per year. Posted December 01, 2025; application deadline December 15, 2025; expected start date January 26, 2026.

Overview

The Ottawa Food Bank seeks a strategic, collaborative Manager of Data & Donor Operations to lead donor data management and gift processing. This newly created role builds scalable systems, improves data integrity, and ensures a seamless donor experience.

About Us

The Ottawa Food Bank is the leading emergency food provider in the National Capital Region, supporting a network of nearly 100 community food programs. Each year we respond to more than 556,000 visits, of which 37% are children, and distribute approximately 8.3 million pounds of food annually.

Summary

Reporting to the Director of Finance & Administration, the Manager, Data & Donor Operations provides strategic leadership for all donor data management and gift processing activities at the Ottawa Food Bank. This role strengthens data governance, enhances system performance, and delivers a seamless donor experience.

Major Responsibilities

Leadership & Team Management

• Lead a team of three, including a Database Officer and a Gift Processing Coordinator.
• Set clear goals, performance standards, and indicators; review progress quarterly.
• Drive transformation through automation, workflow redesign, and system integration.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Promote knowledge sharing and self‑sufficiency among Raiser’s Edge users.
• Represent the team in cross‑functional and leadership meetings.

Gift Processing & Donor Experience

Raiser Edge Data Management & System Integration

Knowledge and Competencies

Education and Experience

Problem‑Solving

The incumbent applies analytical and strategic judgment to diagnose and resolve complex issues related to data accuracy, system integration, and compliance. Anticipates risks, identifies root causes, and implements preventive measures that enhance reliability and donor trust.

Supervision

Provides strategic direction and hands‑on oversight to direct reports, setting clear goals, coaching staff, and fostering a culture of accountability, collaboration, and continuous improvement. Promotes a donor‑centered culture, ensuring all interactions reflect the Ottawa Food Bank’s professionalism, responsiveness, and values.

Working Environment and Travel

Full‑time position, scheduled Monday to Friday. Work is normally performed in an office environment with occasional remote work, as agreed with supervisor. Travel is not generally required.

Physical and Mental Requirements

Limited physical activity required. The position demands considerable, prolonged concentration, attention to detail, planning, prioritizing, and numeracy.

Language Requirements

Excellent English language skills (verbal and written) required. Proficiency in French (spoken and written) is an asset, as is the ability to communicate in other languages.

Application Process

Interested applicants should submit a resume and cover letter. Shortlisted candidates will be contacted for screening and interviews.

The Ottawa Food Bank is committed to fostering diversity and inclusivity in our workforce. We actively encourage applications from individuals of all backgrounds, including those with disabilities, and members of the 2SLGBTQI+ and BIPOC communities. In our commitment to accessibility, the Ottawa Food Bank provides accommodations for persons with disabilities throughout the entire recruitment process. If you require accommodation, please inform your recruiter, and we will ensure that your needs are met.

Ready to apply? Submit your application by the deadline to join a collaborative and mission‑driven organization making an impact in the community.

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