Crisis Worker - Crisis Services

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose

Joiningthe Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non‑Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What we offer

As a community‑based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like health, dental and EFAP, we offer our full‑time team members the following perks:

• 4 weeks accrued vacation
• Up to 18 paid sick days accrued per year, plus 2 flexible days each year
• HOOPP Pension Plan
• Ongoing professional development plus $250 annual funding for continuing education and certifications
• $350 annual allowance to invest in achieving your personal wellness goals
  
• Participation in organizational pay for performance incentive program

We’re building a talent pool for future Crisis Worker opportunities. Submit your resume to be considered as roles become available. As a Crisis Worker on our integrated health team, you’ll be empowered to make a bigger impact than you ever imagined. From triaging calls over the crisis line to being mobile out in the community, you’ll perform a variety of important tasks that make each day new and exciting.

Status: Full‑Time Permanent, 12 hours shifts on a rotational schedule.

Base Salary: $75,278.74 – $87,411.79 annually (Candidate qualifications will be considered when determining the starting salary)

Location: 60 West Drive, Brampton. Due to the nature of the program, this role is on‑site and community based.

Note, this posting is NOT for an active vacancy.

What you will do

• Provide immediate crisis line response, initial triage, crisis stabilization and development of intervention plans
• Provide needed assistance and follow‑up post crisis with telephone check‑ins, mobile crisis response or by connecting clients to appropriate follow‑up agencies/networks
• Conduct risk and safety assessments, mental status examinations, promote healthy coping strategies, and assist in developing follow‑up and safety plans for clients in the community
• Work side by side in ‘ride alongs’ with police officers and other crisis support workers in completing mobile crisis intervention assessments
  
• Form collaborative relationships with CMHA colleagues and strong partnerships with hospitals, law enforcement agencies, and mental health and social service agencies to build an effective delivery of crisis service in the community
• Assist in identifying and developing goals towards understanding prevention, treatment, and rehabilitation of individuals with mental illness and addiction concerns
• Participate in agency and community meetings, committees and workgroups as requested by manager

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What you need to join our team

• University Degree in Social Work, BSc. Nursing, Occupational Therapy, or Master’s degree in Counselling
• Must be a Regulated Health Professional (Registered Nurse, Registered Psychotherapist or Registered Occupational Therapist) or Registered Social Worker and adhere to standards of practice as per designated college OR eligible and willing to become regulated health professional or RSW within first 6 months of employment
• Minimum 3 years of experience working in acute mental health sector, preferably in the community
• Ability to work 12‑hour shifts on a rotational schedule: days, overnights, weekends, and public holidays
• Experience with crisis intervention techniques and theory‑based practice in working with the seriously mentally ill, including a good understanding of the Mental Health Act and DSM‑V as it relates to crisis
• Knowledge on risk assessments, suicide prevention, and principles of crisis theory and intervention
• Experience intervening effectively in clinical situations requiring the management of disturbed behaviour
• Comfortable working on the phone and in person in potentially high‑risk and stressful situations
  
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Openness to operate from an anti‑racist, anti‑oppressive, 2SLGBTQ+ affirming and intersectional framework
  
• Fluency in a second language, including ASL (American Sign Language) is considered an asset
• Valid Canadian driver’s license and access to an insured automobile in good repair
• Satisfactory Vulnerable Sector Screening (Police Check) report and provide fingerprints to Peel Regional Police

The 24.7 Crisis Support Program is also looking to create a pool of Crisis Workers to serve the Caledon and Dufferin communities. Interested applicants will be required to complete a more comprehensive Level 4 police security clearance with the Caledon OPP. This includes (but is not limited to) fingerprinting, criminal records check, social networking search, Out of Country and Canadian border searches, a credit check and gathering basic information about any individual you reside with over the age of 16.

Deadline to apply: Open until filled

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.

Apply Now and EMPOWER your career

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CMHA Peel Dufferin strives to be an equitable employer

We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Métis, Inuit and Urban Indigenous (FNIMUI) populations, ethno‑racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low‑income communities, and all equity‑deserving groups.

*2SLGBTQIA+ (Two‑Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at HRrecords@cmhapeel.ca

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.