IT Coordinator

Job Title: IT Coordinator

Job Description

The IT Coordinator manages enterprise networks, endpoint hardware, corporate identity lifecycles, and specialized manufacturing systems, with a strong focus on ERP support and enduser services. This role secures data pipelines between office staff, engineering teams, and shopfloor machinery to ensure maximum operational uptime, robust cybersecurity, and tightly controlled network permissions in a 24/7 industrial environment.

Responsibilities

• Maintain and troubleshoot LAN/WAN connectivity for CNC laser cutters, plasma tables, press brakes, robotic welding cells, and other shopfloor machinery to minimize downtime and ensure reliable data transfer.
• Support Direct Numerical Control (DNC) and nesting systems used to transfer CAD/CAM files to production equipment, ensuring accurate and timely file delivery to the shop floor.
• Provide tier1 support for the organizations ERP/MRP system, focusing on sheet metal inventory, production scheduling, and billing workflows, and act as the primary point of contact for ERPrelated issues.
• Develop a strong understanding of the ERP environment and underlying database structures to diagnose issues, coordinate fixes, and escalate complex problems directly to the ERP provider when required.
• Manage licenses and workstation performance for intensive CAD/CAM applications such as SolidWorks, AutoCAD, and SigmaNEST, ensuring users have appropriate access and systems run efficiently.
• Administer core IT environments, including user accounts, permissions, and email configurations in platforms such as Microsoft 365 or Google Workspace.
• Handle user onboarding by provisioning and configuring corporate email accounts, secure network profiles, and multifactor authentication parameters in cloud productivity suites.
• Execute immediate offboarding workflows by locking accounts, revoking active tokens, terminating VPN sessions, rerouting emails, and remotely wiping enterprise data from mobile devices to mitigate security risks.
• Act as the primary administrator for employee databases and personnel technical hierarchies, including email distribution lists, internal hardware inventory mappings, and synchronization with human resource platforms.
• Administer rolebased access control (RBAC) by managing network file shares, server access privileges, and manufacturing directory pathways that match each employees security level.
• Monitor and support firewalls, VPNs, and wireless access points across office and factory areas to protect intellectual property such as blueprints and proprietary cut files.
• Maintain strict backup and disaster recovery protocols to ensure operational continuity in the event of ransomware, power failures, or other disruptions.
• Provide daytoday enduser support for software issues, printers, laptops, production systems, email accounts, and access requests, resolving tickets independently whenever possible.
• Act as a liaison between internal users and the managed service provider (MSP), triaging and handling support tickets, and escalating issues to the MSP or ERP provider when necessary.
• Track hardware and software licenses, monitor contract terms, manage renewals, and help secure competitive pricing until such responsibilities are transitioned to external vendors.
• Support production systems and shopfloor network infrastructure reactively, addressing issues as they arise while maintaining high levels of uptime and reliability.
• Collaborate with vendors and consultants to facilitate knowledge transfer, onboarding, and ongoing improvement of systems and processes.
• Provide occasional oncall support for a 24/7 site, addressing urgent issues that impact production, sometimes via remote access and sometimes through onsite intervention.
• Work autonomously, prioritizing tasks across multiple areas including shopfloor support, ERP administration, user access management, and license tracking, while maintaining clear communication with stakeholders.

Essential Skills

• 4 to 7 years of experience in IT support, ideally within manufacturing, warehousing, or industrial environments.
• Handson experience with ERP systems, including user support, basic administration, and issue escalation.
• Demonstrated experience in cybersecurity or networking, including exposure to firewalls, VPNs, and wireless access points.
• Strong enduser support skills, with the ability to troubleshoot software, hardware, and access issues independently.
• Experience managing user accounts, permissions, and email setups in platforms such as Microsoft 365 or Google Workspace.
• Practical knowledge of LAN/WAN networking and connectivity for industrial equipment and office infrastructure.
• Ability to administer rolebased access control (RBAC) for file shares, servers, and directory structures.
• Experience with backup and disaster recovery procedures in a production or operational environment.
• Bachelors degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Strong problemsolving skills and the ability to work autonomously in a fastpaced, issuedriven environment.
• Effective communication skills for liaising with internal users, external vendors, and ERP providers.

Additional Skills & Qualifications

• Experience with Epicor or similar ERP platforms in a manufacturing or warehousing context.
• Experience with supporting or managing software licenses for applications such as SolidWorks, AutoCAD, and SigmaNEST.
• Professional certifications such as CompTIA Network+, CompTIA Security+, CCNA, or Microsoft Certified Solutions Associate (MCSA).
• Prior experience working directly with shopfloor systems, production environments, or industrial machinery.
• Familiarity with DNC software and nesting systems used to transfer CAD/CAM files to manufacturing equipment.
• Experience tracking hardware assets, monitoring software renewals, and managing vendor contracts.
• Ability to collaborate with managed service providers and external consultants to resolve complex technical issues.
• Comfort working in open, lowbureaucracy environments where initiative and ownership are encouraged.
• Adaptability to support a wide range of systems, from ERP and office productivity tools to industrial networks and production equipment.

Work Environment

The role is based onsite five days per week in a 24/7 manufacturing facility that combines office spaces with an active shop floor. You work closely with production teams, engineering staff, and administrative personnel, supporting both whitecollar and industrial environments. The culture promotes an opendoor atmosphere with easy access to leadership and minimal bureaucracy, offering strong exposure to diverse systems and a valuable resumebuilding opportunity. Most work occurs during regular business hours, with occasional oncall responsibilities to support aroundtheclock operations. The environment includes CNC machinery, robotic cells, ERP platforms, CAD/CAM workstations, and cloud productivity suites, requiring comfort in both office and factory settings. Standard professional attire is expected in the office, with appropriate safetyconscious clothing and any required protective gear when working on or near the shop floor. Benefits include negotiable vacation starting at approximately two weeks and opportunities for growth and crosstraining through partial handover from the current incumbent and ongoing support from external vendors and ERP consultants.

Job Type & Location

This is a Permanent position based out of Port Coquitlam, BC.

Pay and Benefits

The pay range for this position is $70000.00 - $80000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Job Type & Location

This is a Permanent position based out of Port Coquitlam, BC.

Workplace Type

This is a fully onsite position in Port Coquitlam,BC.

À propos d'Actalent

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