Support Officer - 12 Month Term

Is this role right for you?

- In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Answering general procedural queries from branches and solicitors/notaries as they pertain to Retail Mortgage and Auto Lending Operations processes and answering deal specific queries.
• Conducting investigations to resolve exception situations and provide assistance as required with customer/branch complaints.
• Acquiring and maintaining good knowledge of department functions/processes and systems used, including related retail products and services.
• Taking ownership for self-learning and personal development planning.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations in accordance with Scotiabank Values, Code of Conduct and Global Sales Principles.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Provides support for more than 900 branches in the domestic/Canadian branch network.
• Receives over 100,000 support calls per year from branches, lawyers and third parties on servicing-related functions.
• Receives over 5,000 support emails per year from branches on servicing-related functions.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• High School diploma and a minimum of 2 years of office work related experience.
• Basic computer skills, including Microsoft Office products.
• Experience providing product and process support over the phone and/or through email.
• Knowledge of the mortgage industry and products, or relevant experience.
• Bilingual French and English
• Work in a standard office-based environment.
• Requires very close attention reviewing/reading material.
• Pressure from meeting deadlines and situations requiring prompt attention.
• Can experience significant fluctuations in work volumes or unexpected events which may require overtime.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
• You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.