Employee Services - Time and Pay Consultant (12-month contract)

Is this role right for you?

In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provide timely, efficient, and valued solutions on Time and Pay issues and concerns by leveraging well developed knowledge of HR policies, and procedures within the countries, business lines (and subsidiary companies), where the Bank’s day-to-day operations, systems and technology operate.
• Provide 2nd level support for Employee Service teams for Time and Pay related requests.
• Promotes and supports a seamless and consistent experience for employees and People Leaders with Time and Attendance and Payroll concerns; and updates and maintains accurate and adequate information within the HR case file, on an ongoing and consistent basis, until such the issue is resolved.
• Independently reviews and assesses escalated Time and Attendance and Payroll issues, ensuring consistency and alignment to Bank policies and processes specific to applicable countries, and directs to applicable GHRO teams as required.
• Independently assesses and communicates the facts of situations in order to mitigate risk to the Bank, ensuring global consistency to avoid precedent-setting outcomes; presents the recommendations and risks; and coaches, supports, and provides (and/or refers) People Leaders to the appropriate tools and materials that will assist them in resolving the Time and Attendance and Payroll issues.
• Ensures positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps.
• Ensures proper usage of knowledge management,case management and Time and Attendance systems to effectively respond to, document and monitor inquiries.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Post-secondary degree in Human Resources or pursuing education in related field
• Knowledge of HR transactions
• Prior experience in a service center or call center environment
• Deep understanding of Bank policies and procedures
• Strong knowledge of organizational structure and complexity
• Exceptional written and verbal communication skills
• Strong relationship management and interpersonal skills
• Sound judgment and problem-solving skills
• Attentive to details and deadlines
• Proven teamwork capabilities
• Flexibility and ability to adapt to changing work environments
• Ability to maintain confidentiality
• Bilingual in French and English is an asset