Operations Support Specialist (Canada West)

Summary

The Operations Support Specialist leads the Central file closing department, ensuring all Canadian files are accurate, meet documentation requirements, and comply with Insurance Partner policies.

Key Job Responsibilities

• Store Support: Store support virtual/email communication, Invoices corrections, Flat Rate flagged labor corrections, Payroll/Petty Cash Support, Posting all missed payment notifications from Accounting to ensure RO's reflect accurate information. Investigating all payment inquiries for accounting. Posting invoice corrections/ missed invoices, Entegral Certifications being kept up to date for BC, Month end support, very intense time Assisting in AR collections over 60 days, AP Unposted Tracker support, Monthly Shop AR Adjustments
• Special Projects: Quarterly reconciliations: A/R - Parts credits, Audit Support (Internal & External) ,Assist CIP Team as required, Key Metric Audits
• Daily File Closing: Daily file review & closing, Communication with Shops, File auditing for documentation and revenue recognition compliance, Maintain File closing tracker

Minimum Education and/or Experience Required for the Job

• Post-secondary education or equivalent
• A minimum of 4 years previous experience in a collision repair environment or a similar role

Required Knowledge, Skills, & Abilities

• Excellent verbal and written communication.
• Excellent organizational skills and ability to multi-task and shift priorities.
• Skilled at developing and delivering training content and leading large workshops.
• Interpersonal skills necessary to interact effectively with a variety of individuals, including internal and external partners.
• Experience influencing others, including senior leaders.
• Ability to interpret and analyze data and make recommendations based on findings.
• Proficient in time management skills.
• Required to take task oriented initiative.
• Detail oriented with strong technical, analytical and problem-solving skills.

Other Requirements Travel, physical requirements, etc.

• Travel when necessary
• Required to be in office 2-3 Days a week

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

#BASJ

Compensation Details

Hourly:

$24.00 - $28.85 per hour

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.