Senior ServiceNow Business Analyst (10+ years) to support the implementation of ServiceNow as part
S.i. Systems • Victoria, CA
Il y a 11 heures
Type de contrat
- Indépendant
Description de poste
Our public sector client is seeking a Senior ServiceNow Business Analyst (10+ years) to support the implementation of ServiceNow as part of a federal government digital modernization initiative.
Support the implementation of ServiceNow to streamline IT service delivery, automate workflows, and improve business processes. Work closely with stakeholders and technical teams to gather requirements, define future-state processes, and support solution delivery and testing.
Contract, Remote
Must Haves
- Experience as a Business Analyst on ServiceNow implementation projects
- Strong knowledge of ServiceNow ITSM modules (Incident, Problem, Change, Request Management)
- Experience gathering and documenting business requirements, user stories, and functional specifications
- Experience with process mapping, workflow analysis, and automation
- Experience supporting UAT, testing, and Agile delivery
- Experience working with technical teams and business stakeholders
Responsibilities
- Gather, analyze, and document business and functional requirements for ServiceNow implementation
- Map current-state processes and define future-state workflows
- Translate business needs into user stories, acceptance criteria, and functional specifications
- Collaborate with ServiceNow developers and architects on platform configuration and integrations
- Facilitate stakeholder workshops and requirements validation sessions
- Support UAT, defect resolution, deployment, and post-implementation activities