IT Operations Manager

IT Operations ManagerLocation: Brampton, Ontario | Hybrid Work Environment
Employment Type: Permanent, Full-Time
Salary: $110,000–$115,000 annually + Performance Bonus About the Opportunity Fuze HR Solutions is currently recruiting an experienced IT Operations Manager for a well-established and growing organization in Brampton, Ontario. This is an excellent opportunity for a hands-on IT leader who enjoys combining technical expertise with strategic planning, team development, and operational excellence. The successful candidate will oversee day-to-day IT operations, infrastructure, cybersecurity, and technical support while helping modernize technology systems and strengthen overall business performance. Key Responsibilities IT Infrastructure & Cloud Operations

• Oversee the performance, reliability, and security of cloud-based and on-premises IT infrastructure.
• Manage Microsoft Azure environments, Windows servers, networking, and enterprise technology systems.
• Lead infrastructure improvements, cloud migrations, system upgrades, and technology modernization initiatives.
• Maintain effective backup, disaster recovery, patch management, and business continuity processes.

Cybersecurity & Risk Management

• Implement and maintain cybersecurity controls across networks, endpoints, cloud platforms, and business applications.
• Oversee identity and access management, including Microsoft Entra ID, multifactor authentication, and conditional access.
• Support security monitoring, vulnerability assessments, incident response, and risk mitigation.
• Contribute to security compliance initiatives, audits, and industry-standard frameworks, including ISO 27001 and SOC 2.

IT Service Delivery & Support

• Manage technical support operations to ensure timely resolution of IT issues and consistent service quality.
• Improve IT service management processes, workflows, documentation, and support procedures.
• Oversee device management, software deployment, user provisioning, and employee onboarding/offboarding.
• Establish and monitor service performance metrics to drive continuous improvement.

Leadership & Vendor Management

• Lead, mentor, and develop a team of IT professionals across infrastructure, security, and technical support functions.
• Establish clear performance expectations, priorities, and development plans.
• Manage relationships with external technology vendors, consultants, and service providers.
• Coordinate technology purchasing, service agreements, renewals, and third-party support.

IT Planning & Governance

• Support technology planning, operational budgeting, and resource allocation.
• Maintain accurate IT asset inventories, technical documentation, and operational procedures.
• Identify opportunities to improve system efficiency, security, and cost effectiveness.
• Provide leadership with updates on technology performance, projects, operational risks, and improvement initiatives.

Qualifications & Experience

• Minimum 8 years of progressive IT experience, including hands-on infrastructure, systems administration, or technical operations.
• At least 3 years of experience leading IT teams in infrastructure, cybersecurity, or technical support.
• Strong experience managing hybrid IT environments, including Microsoft Azure and on-premises infrastructure.
• Advanced knowledge of Microsoft 365, Entra ID, Active Directory, Windows Server, and enterprise networking.
• Familiarity with Azure Monitor, Backup, Site Recovery, and cloud governance.
• Experience with Microsoft security and endpoint management solutions such as Defender, Sentinel, Intune, and Purview.
• Understanding of cybersecurity best practices, vulnerability management, incident response, and security compliance.
• Experience managing IT service delivery, technical support escalations, and ITSM/ITIL processes.
• Strong leadership, communication, problem-solving, and vendor management skills.
• Post-secondary education in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.

Considered an Asset

• Microsoft Azure or Microsoft Security certifications.
• CISSP, CISM, CompTIA Security+, or ITIL certification.
• Experience supporting ISO 27001 or SOC 2 compliance initiatives.
• Experience leading cloud migration, infrastructure modernization, or cybersecurity improvement projects.

Compensation & Benefits

• Competitive base salary dependent on experience
• Performance-based bonus opportunity.
• Comprehensive employer-paid health and dental benefits.
• Life insurance and disability coverage.
• RRSP matching program of up to 4%.
• 3 weeks of paid vacation.
• Professional development and education reimbursement.
• Employee assistance and additional workplace benefit programs.
• Hybrid work arrangement, with schedule details to be confirmed.