Remote Product Support Specialist: Zendesk & UX Insights

Illinois Legal Aid Online (ILAO) is seeking a Product Support Specialist to serve as the first point of contact for end users, manage Zendesk, and drive improvements across content, product, and operations. The role blends customer support with product-support tasks and requires collaboration with staff and stakeholders.

The position is fully remote with periodic in-person meetings; applications from across Illinois are welcome.

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