Senior Client Services Coordinator

Job Description

The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our clients and our technical staff, the Client Services Coordinator guide the successful completion of clients' projects from first contact, through the lab (analytical details & status), to final deliverables and invoicing. The Sr. Client Services Coordinator is a thought leader for the Minerals team, has the most experience, handles the largest clients/ projects, and leads special projects and programs to enhance customer satisfaction and business processes.

• Answers questions and assists clients with method and equipment selection to fit project needs based on technical knowledge of method limitations, field conditions, analytical compatibility, etc.
• Works with clients to resolve disputes to the satisfaction of both parties, including reduction in fees, free shipping, etc.
• Troubleshoots sampling issues, including equipment malfunction and sampling setup errors.
• Enters orders for supplies to ship to clients for sample collection.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and the laboratory.
• Provides quotes and reviews invoice pricing for sample submissions.
• Performs other duties as assigned.

Qualifications

• Technical Bachelor’s degree, Diploma or equivalent in Chemistry, or a related field required.
• Minimum of 5 years’ relevant experience in a client services role or direct laboratory experience required.
• Adheres to internal standards, policies and procedures.
• Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.