Associate Client Service Manager (Fully Remote)

Support day-to-day management of contracted IT services for key accounts. Ensure delivery meets SLAs, quality standards, and customer expectations. Key Responsibilities: Monitor service performance, assist with reporting and service credit calculations. Support transitions, governance, and continuous improvement initiatives. Coordinate escalations and deputize for senior leadership when needed. Requirements: 8-10 years in IT client service management, ITIL V3 certified. Strong Power BI, advanced Office, and SIAM exposure preferred. Partner Company Our partner delivers contracted IT services to key customer accounts, including UK public sector organizations, with a focus on service reliability and customer satisfaction. It is a structured, process-driven environment supporting mission-critical applications. #J-18808-Ljbffr