Senior Technical Support Representative

Remote from Canada, provide first-class technical support for Axon Fusus using networking knowledge and customer-focused troubleshooting across multiple channels.

As a Senior Technical Support Representative, you will support Axon Fusus customers with hardware and software issues. The position requires systematic problem-solving, enterprise network equipment knowledge, and familiarity with security camera systems. You will also work with implementation specialists on customer location setup.

Key Responsibilities:

• Resolve inbound customer requests through email and telephone
• Troubleshoot issues and follow Axon Fusus escalation policy
• Master Axon Fusus apps, APIs, and development roadmap
• Support VMS, IP cameras, and Linux networking tools
• Document completed work in the CRM support tool

Requirements:

• One year of information systems and networking experience
• Strong knowledge of routers, firewalls, tunnels, configuration, and data flow
• Security camera, VMS, DVR, or NVR experience strongly desired
• Technical college degree completed or in progress
• Ability to pass CJIS and maintain RCMP Clearance

Apply technical support, networking, and systematic troubleshooting skills to Axon Fusus customer issues from Canada.

#J-18808-Ljbffr