Part Time Telecare Control Operator

Operate Hull City Council’s central alarm system part time, using professional call handling and accurate records to support vulnerable residents.

This permanent floating post provides an efficient response to users of lifeline, Telecare, and Telehealth systems. Working eight shifts every four weeks, you will cover changing rotations, including weekends, nights, and bank holidays. The role supports independence in the community and at home.

Key Responsibilities:

• Operate the central control alarm system on rotating 24-hour shifts
• Respond to alerts and summon emergency services when necessary
• Record calls, incidents, actions, and statistical information accurately
• Provide regular contact and professional advice to customers
• Program equipment and maintain stock control

Requirements:

• Flexibility to cover changing shifts, weekends, nights, and bank holidays
• Ability to safeguard vulnerable people according to Council procedures
• Professional and helpful approach to customers and organisations
• Ability to update customer records and control centre databases
• Willingness to support effective Telecare and Telehealth responses

Support Hull residents through responsive alarm operations, customer contact, safeguarding, and accurate control centre administration.

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