Manager, Operations & Customer Delivery
- Temps plein
Lotus Terminals is looking for an experienced logistics professional to join our team.
This is a hands-on operational role for someone who can take ownership of complex freight orders, communicate exceptionally well, make sound decisions, and keep execution moving from operational handoff through billing readiness.
What you will do
Lotus Terminals is looking for an experienced logistics professional to join our team.
This is a hands-on operational role for someone who can take ownership of complex freight orders, communicate exceptionally well, make sound decisions, and keep execution moving from operational handoff through billing readiness.
What you will do
- Own assigned orders from handoff through completion
- Coordinate complex and project-based freight
- Support and direct Operations Coordinators on assigned orders
- Manage milestones, documentation, costs, and service risks
- Communicate clearly with customers, carriers, and internal teams
- Escalate issues early and help drive service recovery
- Protect service quality and operational margins
- Coordinate across Commercial, Drayage, Field Operations, and Risk Management
What we are looking for
- At least5 years of logistics or transportation experience
- Experience in freight forwarding, trucking, drayage, project cargo, or third-party logistics
- Exceptional written and verbal communication skills
- Experience managing complex freight orders and customer escalations
- Strong judgment, attention to detail, and follow-through
- Ability to remain organized and decisive in a fast-moving environment
- Experience with transportation or freight-management systems
Previous management experience isnot required. We are looking for someone with strong operational experience who is ready to take the next step.
Location: Surrey, BC
Schedule: Full-time, in-office/hybrid
Compensation: $70,000 to $90,000, plus potential performance incentives and benefits
At Lotus, our expectations are clear:
OWN IT. PUSH BOUNDARIES. SET NEW STANDARDS.
If you are an experienced local logistics professional ready to take greater ownership and help build the next stage of Lotus, we want to hear from you.
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