Client Service Representative Banking Centre

Use client service and financial products knowledge at CIBC’s on-site banking centre in Kelowna, supporting First Nations, Métis and Inuit candidates.

This regular Personal and Business Banking role welcomes full-time and part-time job-seekers in the BC Interior. As a Client Service Representative, you will assist clients with day-to-day banking needs, transactions, questions, and connections to appropriate team members. The position emphasizes meaningful client experiences, problem solving, and digital literacy.

Key Responsibilities:

• Help clients manage accounts and financial products
• Answer questions and assist with banking transactions
• Connect clients with appropriate CIBC team members
• Introduce mobile banking applications and digital tools
• Work across banking centres within reasonable travel distance

Requirements:

• Client-first approach with empathy and authentic communication
• Goal-oriented mindset focused on meaningful client experiences
• Curiosity and willingness to grow financial services knowledge
• Flexibility for banking centre evenings and weekends
• On-site availability and legal work eligibility

Bring client service, transaction support, problem solving, and digital literacy to CIBC’s Personal and Business Banking team.

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