Remote Web Support Fraud Agent

Join HIS Canada Travel Inc. as a Web Support and Fraud Agent in a remote capacity. This role emphasizes timely online reservation management and fraud detection through innovative problem-solving.
As a Web Support and Fraud Agent, you will manage reservations, respond to customer inquiries, and verify booking details to ensure compliance and customer satisfaction. The position requires excellent communication skills and attention to detail, especially when identifying suspicious transactions and resolving issues. A background in travel and tourism is pivotal to navigate this dynamic role effectively.
Key Responsibilities:
• Process online reservations accurately and timely
• Resolve customer inquiries via multiple digital channels
• Support sales by promoting travel products
• Monitor bookings for potential fraud activity
• Collaborate with teams to ensure compliance
Requirements:
• Excellent verbal and written communication skills
• Strong organizational and problem-solving abilities
• Travel and Tourism Diploma/TICO preferred
• Computer literacy, including MS Office
• Ability to work flexible hours, including statutory holidays
Utilize your communication and analytical skills to enhance customer experiences while protecting against fraud in the travel industry.
#J-18808-Ljbffr