Indigenous Client Service Representative

Support clients with financial products and digital banking at CIBC’s Kelowna Orchard Park Banking Centre, working onsite full-time. First Nations, Métis and Inuit candidates are encouraged to apply for this banking centre opportunity.

As a Client Service Representative on CIBC’s Personal and Business Banking team, you will help clients manage accounts, complete transactions, and address everyday banking questions. You will listen carefully, resolve issues, introduce mobile banking applications, and connect clients with appropriate team members. This posting supports CIBC’s talent pipeline and includes regular employment with 37.5 weekly hours.

Key Responsibilities:

• Help clients manage accounts and financial products
• Answer questions and assist with banking transactions
• Resolve client issues through listening and thoughtful questions
• Introduce clients to CIBC mobile banking applications
• Connect clients with appropriate CIBC team members

Requirements:

• First Nations, Métis or Inuit job-seeker status
• Client service and financial products knowledge
• Digital literacy and interpersonal communication skills
• Flexibility for evenings, weekends, and multiple banking centres
• Legal eligibility to work at the specified location

Bring empathy, client issue resolution, and digital literacy to CIBC’s onsite Personal and Business Banking team in Kelowna.

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