Extreme Weather Shelter Support Worker

Support overnight shelter guests with crisis response and client-centred care at The Salvation Army’s Victoria ARC during extreme weather. This temporary casual position requires short-notice availability.

The Extreme Weather Response Support Worker assists people accessing a warm place to sleep and warm meals. You will register clients, monitor shelter access, manage challenging behaviours, and provide support according to Victoria ARC procedures. The winter assignment runs October 15, 2026, through April 15, 2027, with 12-hour overnight shifts in Greater Victoria.

Key Responsibilities:

• Receive clients and visitors courteously according to established procedures
• Register clients, prepare sleeping mats, and serve warm food
• Recognize emergencies and support client and staff safety
• De-escalate challenging behaviours and monitor potential volatile situations
• Complete incident reports and perform light janitorial duties

Requirements:

• High school diploma or equivalent
• Active valid Occupational First Aid Certificate
• Criminal Record Check and satisfactory background check
• Conflict resolution and problem-solving skills
• Availability for overnight, on-call shifts during winter

Bring calm crisis response, first aid, and client support skills to overnight extreme weather shelter services at Victoria ARC.

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