Level 2 Desktop Support Engineer
Worldpac Canada Inc • richmond, metro vancouver regional district, Canada
Il y a 3 heures
Description de poste
Deliver Level 2 desktop support onsite, troubleshooting Windows, Mac, printers, and peripherals while resolving escalated technical tickets independently.
The IT Service Engineer supports desktop, mobility, and device issues with a solid technical foundation. You will deploy and configure devices, administer MDM platforms, support Microsoft Teams, and troubleshoot connectivity. The position also provides first-line technical support during network, voice, and compute outages.
Key Responsibilities:
- Resolve hardware and software issues across desktops, laptops, printers, and peripherals
- Deploy, image, and configure PCs, laptops, and mobile devices
- Administer MDM enrollment, policies, troubleshooting, and device rollouts
- Troubleshoot Wi-Fi, VPN, TCP/IP, and general connectivity issues
- Document resolutions and maintain the IT knowledge base
Requirements:
- Four to eight years in IT support or desktop engineering
- Associate degree or coursework in IT or Computer Science
- Strong Windows knowledge and working knowledge of MacOS
- Hands-on experience with Intune, 42Gears, Addigy, or similar
- Experience supporting Active Directory and Microsoft 365 at Level 2
Apply desktop engineering expertise, MDM administration, and network troubleshooting to provide dependable onsite Level 2 IT support.
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