Tasting Room Supervisor

Job Description

Reporting to the Junior Tasting Room Manager, the Tasting Room Supervisor is responsible for overseeing, creating and delivering a memorable guest experience before, during, and after their arrival at the Estate, executing the Tasting Room Mission by educating our guests about wine in a fun atmosphere.

What you will own & improve

• Advanced knowledge of reservation systems, specific understanding of phone etiquette and demeanor and an understanding of floor operations and flow.
• Upholding the standards of service set out by the Management Team and delivering with an attention to detail.
• Creating memorable experiences for our guests by providing service, interaction, and education above expectations.
• Expanding your knowledge of wine by delivering experiences at different levels of luxury.

Qualifications

What you already know

• Previous experience in leading teams or held a supervisory position that included the responsibility of opening and/or closing day-to-day business, ideally in hospitality.
• WSET level 1 or above or equivalent certification is an asset but not required if you have a background in the wine industry.
• Advanced knowledge of food and wine, with an understanding of common culinary and wine terms and verbiage.
• A capacity to multi‑task in a fast‑paced environment whilst still maintaining a consistently high level of standards.

What you will learn

• Fostering and maintaining a guest‑first approach to hospitality. Embracing a brand culture that fosters empowerment and decision making to create and maintain positive guest experience.
• Advanced wine and culinary product knowledge, specifically regarding the life cycle of a winery (grape growing, harvesting, wine production and wine sales) and the seasonal changes of a tasting room.
• Learning in depth about the Okanagan wine region by understanding how terroir and microclimates affect the final taste, quality and price of wines.

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