Client Experience Engagement Specialist

Shape client experience and family engagement at WellFort Community Health Services, using surveys, co-design, and inclusive participation. Work in person across WellFort and partner locations.

This full-time, permanent specialist leads WellFort’s Client Experience Framework and Client and Family Engagement Strategy. You will consult with leaders, teams, clients, families, and community partners. Your work integrates client voices into service planning, quality improvement, delivery, evaluation, and decision-making. The position requires discretion with confidential client experience, quality, risk, and performance information.

Key Responsibilities:

• Lead the Client Experience Framework and engagement strategy
• Design and evaluate client experience measurement initiatives
• Coordinate advisory councils, co-design, and engagement forums
• Analyze feedback trends and recommend service improvements
• Embed client partnership in planning, policies, and evaluation

Requirements:

• Five years’ healthcare experience in client experience or related initiatives
• Experience designing surveys, focus groups, interviews, and feedback mechanisms
• Knowledge of person-centred care, co-design, and engagement frameworks
• Ability to facilitate inclusive discussions with diverse groups
• Understanding of health equity, cultural safety, and inclusion principles

Apply client experience measurement, family engagement, co-design, and facilitation skills to strengthen WellFort services across Peel Region.

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