Service Dispatch Coordinator

Coordinate technical resources and customer service schedules as a Service Coordinator with Bosch Building Technologies North America. Use ticketing systems and communication skills daily.

This customer-facing position manages service calls, inspections, repairs, and installations while supporting a customer-centric experience. You will maintain technician schedules, communicate service details, and coordinate subcontractors and equipment rentals. The work also includes accurate work orders, service billing, response windows, and post-service reports.

Key Responsibilities:

• Schedule daily service calls, inspections, repairs, and installations
• Maintain technician, subcontractor, and equipment rental schedules
• Relay schedules and service details to technicians
• Coordinate customer communication and post-service reporting
• Escalate complaints, discrepancies, and service issues appropriately

Requirements:

• Experience with Windows and Microsoft Office products
• Excellent customer service and interpersonal communication skills
• Strong organizational skills and attention to detail
• Ability to prioritize and manage time efficiently
• Excellent English verbal, written, and telephone skills

Bring scheduling, customer communication, and service coordination strengths to Bosch Building Technologies North America’s technical operations.

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