Customer Support Associate Salesforce

Deliver timely client support with Salesforce and Slack as a Customer Experience Associate working onsite Monday through Friday in Delta, BC.

Stord seeks a Customer Experience Associate I for foundational case management and professional client communication. You will execute established processes, address standard inquiries, and build problem-solving skills. The role supports clients across Salesforce, email, Slack, and other tools.

Key Responsibilities:

• Respond to inquiries within established response and resolution expectations
• Acknowledge, triage, and update clients through resolution
• Manage assigned cases from intake through resolution
• Document, categorize, and update cases accurately in Salesforce
• Escalate complex or unclear issues to senior team members

Requirements:

• Two years in customer support, client experience, or related work
• Comfort working across multiple tools and systems
• Customer-facing or supply chain experience preferred
• CRM or ticketing system familiarity preferred
• Availability onsite Monday through Friday, 8:30am to 5:30pm

Use Salesforce, email, and Slack to provide accountable client support while developing stronger case management and problem-solving skills.

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