Engineering Customer Experience Specialist

Become the face of Engineering services as an Engineering Customer Experience Specialist in Burnaby, BC. Engage with the community by processing applications and permits while providing exceptional customer service.
In this full-time, temporary role, you’ll play a critical part in the Engineering Administration unit. You will serve customers directly at the counter, adeptly handling inquiries about sewer, water, and environmental services. Responsibilities include utilizing software for managing applications, maintaining records, and liaising with Engineering staff to resolve outstanding service requests.
Key Responsibilities:
• Process Engineering applications and permits efficiently
• Serve the public at the counter and through calls
• Update and maintain filing systems for various documents
• Conduct preliminary site plan reviews for compliance
• Facilitate user acceptance testing for system updates
Requirements:
• Grade 12 completion with related courses
• Significant office experience, ideally with public contact
• Understanding of Engineering policies and operations
• Proficiency in office applications and databases
• Strong decision-making skills under pressure
Utilize your public engagement skills and knowledge of Engineering practices to enhance customer experiences in Burnaby.
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