Shoppers Drug Mart Front Store Supervisor

Lead customer service, cash operations, and merchandising at a locally owned Shoppers Drug Mart store serving its community. Keep customers at the centre of daily store service.

As Front Store Supervisor, you manage customer service functions involving cash, cashiers, and merchandising. You train and guide staff, support loss prevention, and resolve customer issues. The position also maintains store image, product displays, housekeeping, and Health and Safety requirements.

Key Responsibilities:

• Ensure cashier and merchandising staff follow store policies
• Train cashiers and merchandisers in job functions
• Manage daily cash office inventory and cashier tracking
• Resolve refunds, exchanges, and other customer issues
• Maintain organized shelves, displays, and store housekeeping

Requirements:

• Independent thinking when organizing the store
• Planning, judgement, and decision-making ability
• Problem-solving skills supporting customer satisfaction
• Computer literacy and organized work habits
• Product and supplies knowledge with efficient time management

Apply customer service leadership, cash supervision, merchandising, and loss prevention knowledge as a Shoppers Drug Mart Front Store Supervisor.

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