Customer Service QA Coach & Floor Support

IntouchCX is seeking a Quality Assurance Analyst to monitor CSRs and Tier 2 teams across Voice, Email, Chat and Social to ensure adherence to quality standards and procedures. In this role you will coach on service quality, complete weekly QA and coaching reports, provide floor support, participate in calibration meetings and help resolve escalated issues with Team Leaders.

Strong communication, high school diploma, 1–2 years QA experience preferred, and ability to multi-task in a fast-paced

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