MCI Call Center Sales Manager Role

Become the Call Center Sales Manager at MCI, where you’ll guide a team to enhance service delivery and drive sales growth. This on-site position focuses on improving customer interactions and operational efficiencies.
In this crucial managerial role, you will oversee a team of supervisors, ensuring that customer service standards are met or exceeded. You’ll be responsible for training and motivating staff, analyzing performance metrics, and implementing best practices in call center operations.
Key Responsibilities:
• Supervise a team of call center supervisors
• Drive accountability and performance improvements
• Conduct training sessions for best customer service practices
• Review payroll and ensure accurate submissions
• Collaborate with other departments for operational efficiency
Requirements:
• Experience in managing call center operations
• Strong organizational, interpersonal, and communication skills
• Proficient with Microsoft Office and data entry
• Capable of multitasking in a dynamic environment
• Customer service orientation with problem-solving skills
Shape the future of customer interactions at MCI using your expertise in sales and call center management.
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