Business Banking Client Service Officer

Deliver daily business banking client service at BMO, using product knowledge and problem-solving skills to support sensitive, complex relationships.

As a Client Service Officer in Commercial Sales & Service, you provide operational support that grows market share and maximizes relationship profitability. You resolve client concerns, identify enhancements, and refer cross-sell opportunities. The position requires collaboration with stakeholders, reporting, documentation, and change-management execution.

Key Responsibilities:

• Provide timely, accurate, and efficient operational client service
• Diagnose concerns and facilitate prompt problem resolution
• Identify enhancements and cross-sell opportunities during interactions
• Coordinate initiatives, tracking metrics and milestones
• Prepare reports, dashboards, and tailored communications

Requirements:

• Typically two to three years of relevant experience
• Post-secondary degree or equivalent education and experience
• In-depth knowledge of BMO banking products
• Strong oral and written communication skills
• Good analytical, organizational, and collaboration skills

Support BMO business banking clients through product expertise, escalation handling, reporting, and effective relationship-focused service.

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