FedEx Customer Service Representative

FedEx seeks a Customer Service Representative with strong communication and problem-solving skills for direct customer assistance and accurate information. The interview position includes administrative duties and sales support.

This Customer Service Representative supports customers while providing accurate information through direct customer interface. The position performs administrative duties necessary for efficient operations and promotes continued sales. It also identifies potential incremental revenue wherever possible. Candidates should understand FedEx Express and Ground products and services, with Canadian Customs regulations knowledge preferred. PC Windows proficiency, negotiation skills, and stress management are also required.

Key Responsibilities:

• Provide accurate information to customers requiring direct assistance
• Perform administrative duties supporting efficient operations
• Promote continued sales through customer interactions
• Generate potential incremental revenue wherever possible

Requirements:

• High school diploma or equivalent; college diploma preferred
• Excellent interpersonal and verbal communication skills
• Good analytical, problem-solving, and negotiation skills
• Ability to operate in a PC Windows environment
• Ability to complete required training and testing thresholds

Apply customer service, communication, negotiation, and analytical skills while supporting FedEx customers and operational sales goals.

#J-18808-Ljbffr