Customer Care Specialist at Mini Mall Storage

Join Mini Mall Storage as a Customer Care Specialist to transform customer interactions into sales. Leverage your communication skills to provide exceptional service across various channels.
In this key role, you will be the first point of contact for potential and current customers through phone, email, and social media. Your primary focus will be resolving customer inquiries and concerns while effectively facilitating sales transactions. This position requires strong objection-handling and closing abilities in a fast-paced environment.
Key Responsibilities:
• Handle inbound customer calls and convert inquiries into sales
• Provide support via phone, email, live chat, and social media
• Process payments efficiently during customer interactions
• Collaborate with field staff to resolve customer concerns
• Create a positive experience utilizing active listening
Requirements:
• Flexibility to work shifts within 7:00 AM–8:00 PM Central Time
• Proven sales closing experience in high-volume environments
• Strong computer skills, including Microsoft Office Suite
• Adaptable communication skills to meet diverse customer needs
• Clear criminal background check required
Bring your sales expertise and customer service passion to help redefine the self-storage industry.
#J-18808-Ljbffr