Overnight Shelter Support Worker

Support shelter clients overnight in Nanaimo with frontline care, safety monitoring, crisis response, and accurate documentation at The Salvation Army.

The full-time Shelter Worker serves at Nanaimo New Hope Centre, supporting people experiencing homelessness. You will welcome clients, monitor access, assess immediate needs, and maintain a respectful environment. The work includes client records, safety procedures, conflict de-escalation, medication management, and collaboration with staff.

Key Responsibilities:

• Receive clients and visitors while monitoring facility access
• Assess immediate needs and potential safety concerns
• Complete logbooks, incident reports, and client data entry
• Respond to conflicts and de-escalate tense situations
• Conduct bed checks, room searches, and property inspections

Requirements:

• High school graduation or equivalent required
• Six months’ related mental health or addictions experience
• Frontline social service experience
• Knowledge of homelessness, poverty, addiction, and barriers
• Strong confidentiality, communication, judgment, and computer skills

Apply your shelter operations, crisis response, documentation, and client-support skills during overnight service at Nanaimo New Hope Centre.

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