Automation Machinery Technical Support Engineer

Become a pivotal part of a leading OEM Machine Designer as a Technical Support Engineer specializing in Automated Machinery. This role involves ensuring optimal machine performance through comprehensive support and monitoring.
InVision Staffing Services has partnered with a renowned machinery manufacturer seeking a skilled Technical Support Engineer. You will be responsible for monitoring relevant KPIs, troubleshooting issues, and collaborating with both the customer and service teams. Your role is crucial in identifying deviations and implementing effective solutions.
Key Responsibilities:
• Analyze and monitor important performance KPIs
• Identify issues and rank them based on severity
• Use existing documentation systems for issue management
• Proactively troubleshoot issues and drive solutions
• Document and contribute to weekly performance reports
Requirements:
• 3-10 years’ experience in technical support related to machinery
• Preferred post-secondary education in engineering or related field
• Strong critical thinking and problem-solving skills
• Excellent communication and multidisciplinary collaboration
• Knowledgeable in Windows-based technologies
Leverage your technical support skills to ensure machinery reliability and enhance customer satisfaction in a dynamic work environment.
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