IT Inside Sales Account Specialist

Manage existing technology accounts as an IT Inside Sales Account Specialist in Richmond Hill. Combine relationship management with precise quotes and renewals.

This permanent opportunity focuses on customer care within an IT consulting firm serving networking and infrastructure needs. You will handle complex inquiries, support customer relationships, and coordinate administrative details across the service cycle. The hybrid model includes three Richmond Hill office days and two remote days.

Key Responsibilities:

• Manage existing customer relationships and complex inquiries
• Identify selling opportunities and upsell products
• Build quotes with accurate Bill of Materials alignment
• Organize Salesforce contacts, project updates, and renewal dates
• Proactively manage infrastructure support contract renewals

Requirements:

• One to three years of relevant customer care or inside sales experience
• Experience in IT reseller or consulting environments highly desirable
• Strong communication focused on accessible technical explanations
• Collaborative, open-minded approach to learning IT systems
• Availability for three weekly days in Richmond Hill

Support technology accounts with relationship management, upselling, Salesforce administration, and renewal coordination across the customer care journey.

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