Business Systems Support Specialist

Apply your technical computer literacy as a Business Systems Support Clerk with the City of Abbotsford’s Parks, Recreation and Culture Department.

This full-time, unionized position provides administrative and technical support for departmental business systems. You will guide users, troubleshoot software applications, manage support tickets, investigate system issues, and answer inquiries. The role also supports in-house training for staff.

Key Responsibilities:

• Provide guidance on business processes and specific business systems
• Troubleshoot software applications and manage technical support tickets
• Investigate and resolve system-related issues efficiently
• Respond to user inquiries in a timely, effective manner
• Support development and delivery of in-house training

Requirements:

• Completion of Grade 12 and post-secondary information technology courses
• Minimum two years of applicable business systems support experience
• Technical computer literacy and effective problem-solving abilities
• Initiative and sound priority decisions in deadline-oriented work
• XplorRecreation, KACE, or Stone Orchard experience considered an asset

Support City of Abbotsford systems through troubleshooting, user guidance, technical tickets, and effective departmental training assistance.

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