Technical Customer Service Specialist at Concept2

Elevate your career with Concept2 as a Technical Customer Service Specialist in Kingston, Ontario. You'll provide exceptional customer support while troubleshooting fitness products and systems.
Concept2 is on the lookout for a motivated Customer Service Representative with 1-3+ years in technical support. In this key role, you'll handle customer inquiries, offer product knowledge, and resolve technical issues for RowErg, SkiErgs, BikeErgs, and more. Your ability to communicate effectively and work collaboratively will enhance customer experiences and support team success.
Key Responsibilities:
• Support customer orders and product inquiries
• Troubleshoot mechanical and electronic issues
• Maintain comprehensive product knowledge
• Document customer interactions and technical feedback
• Identify recurring product issues for improvement
Requirements:
• 1-3+ years in a customer service or technical role
• Strong problem-solving and diagnostic skills
• Effective verbal and written communication
• Computer proficiency with Microsoft Office and CRM systems
• Knowledge of fitness or rowing industry preferred
Use your technical skills and customer-centric mindset to thrive in this dynamic environment at Concept2.
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