guest services agent - hotel
Best Western Plus Okotoks Inn & Suites • okotoks, town of okotoks, Canada
Il y a 6 heures
Description de poste
Overview
Languages
English
Education
- No degree, certificate or diploma
Experience
No experience (will train)
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Hotel, motel, resort
Responsibilities
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
Other Benefits
- Free parking available
- Learning/training paid by employer
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