Operations Supervisor at The Brick

Join The Brick as an Operations Supervisor and lead a team dedicated to superior customer service and store excellence. This role focuses on merchandising, staff development, and ensuring compliance with company policies.
Reporting to the Store Manager, the Operations Supervisor plays a vital role in managing day-to-day operations. With 2 or more years of customer service or sales experience required, you will coach staff, handle customer escalations, and maintain high standards in merchandising. Leadership and teamwork are essential as you guide others toward shared objectives.
Key Responsibilities:
• Maintain high standards in store merchandising and customer service
• Recruit and develop staff through coaching and evaluations
• Resolve escalated customer service issues effectively
• Promote teamwork across all departments
• Ensure accurate data entry and inventory management
Requirements:
• High school diploma; post-secondary education is a plus
• 2+ years of customer service or sales experience
• Previous retail supervisory experience preferred
• Strong communication and problem-solving skills
• Flexibility to work various shifts, including evenings
Elevate your management career with The Brick, where customer focus and leadership create a winning team.
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