Walmart Customer Service Manager

Lead Walmart Canada front-end operations in Gander while strengthening customer service, associate support, and daily retail execution. Guide teams through busy store shifts.

As Customer Service Manager, you oversee front-end performance, customer concerns, transaction controls, and company program compliance. You train associates on systems, procedures, scanning accuracy, productivity standards, safety requirements, and initiatives. The position supports a positive shopping experience and efficient customer flow while maintaining operational standards.

Key Responsibilities:

• Lead front-end operations and monitor associate coverage
• Resolve customer and associate concerns professionally
• Oversee purchases, returns, exchanges, approvals, and corrections
• Train associates on systems, procedures, and safety requirements
• Prepare registers and complete cash accuracy audits

Requirements:

• Minimum age of 16 or older
• Availability for evenings, weekends, and holidays
• Ability to stand, bend, and lift inventory
• Ability to lift up to 20 pounds regularly
• Ability to occasionally lift up to 50 pounds

Bring customer service leadership, front-end oversight, and transaction compliance skills to Walmart Canada’s Gander store.

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