Customer Service Order Processing Representative

Customer communication and Syspro order processing define this Customer Service Representative role at Sunrise Farms, supporting clients by telephone and electronic channels.

As the frontline liaison, you will respond to inquiries, resolve complaints, and maintain positive customer relationships. The position combines product and service inquiry handling with accurate order processing, documentation, workflow management, and internal collaboration. You will also support claims, credits, contracts, and price changes.

Key Responsibilities:

• Engage customers through telephone and electronic communication channels
• Respond promptly to inquiries and resolve customer complaints
• Process orders accurately and promptly using Syspro
• Document inquiries, feedback, complaints, and resolutions thoroughly
• Coordinate internally to enhance customer experience and service delivery

Requirements:

• Exceptional interpersonal skills with customers and colleagues
• Strong verbal and written communication proficiency
• Meticulous attention to detail and accuracy
• Proactive initiative, adaptability, and resilience under pressure
• Two years in a similar role preferred

Bring customer communication, problem-solving, and Syspro order processing skills to Sunrise Farms while supporting dependable client service.

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