Commercial Security Technician

Commerical Security Technicians are the frontline representatives of Radius in our customer’s buildings and embody our DNA to take care of the site’s installation & maintenance needs. Without this role our business could not function effectively, and the safety of our community would be compromised. This role matters. Compensation: The hourly wage starts at $30/hour and is dependent on experience.

• Job stability! Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
• Extended health and dental benefits
• Monthly profit-sharing bonus program
• Charitable donation matching
• Fun-loving team environment with various company events (virtual gaming, spirit weeks, community involvement/volunteer activities, etc.)
• Learning and development opportunities to grow within the business.
• You have a voice. We empower you to bring forward suggestions for improvement.
• Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes' drive away from Queensborough shopping center.
• We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.

Technical Duties

• Installation, programming & servicing of security systems. This includes security cameras, CCTV, alarm systems, access control, in-suite wiring, system networking, wire pulling in a commercial environment.
• Taking accountability for troubleshooting and driving solutions to any problems or improvements that need to be made.
• Taking initiative to communicate with Project Manager/Service Coordination team as to any problems, issues, scheduling conflicts, delays, or unoccupied time.

Customer Support Services

• Provide customer service that consistently WOW the customer.
• Train clients on the proper use of the installed equipment and interactions with our monitoring station.
• Comply with customer site procedures and requirements.
• Communicate with the client to manage arrival and completion of project expectations either directly or through the Radius Coordination Team.

Other Responsibilities

• Ensure compliance with industry standards and regulatory requirements.
• Support with rotational after hours on-call.
• Safely operate company-issued vehicle & tools, adhering to company policy, and take responsibility for maintenance of vehicle.
• Main Safety Considerations: working with ladders, heights, electrical, manual dexterity, prolonged standing, working with noises (alarm testing), driving a company vehicle

Please note: this is not an exhaustive list, and other responsibilities may be added to the role as needed.

Must Haves

• 2+ Years of Demonstrated Experience with Installation, Programming & Servicing of Security Systems.
• Trade Qualification (TQ) Certificate: ability to detect, respond and resolve security incidents.
• Knowledge of Security Applications: Video verification, video analytics, forensic video systems, intrusion alarms, burg, ULC Fire.
• Class 5 Driver's License & Clean Driving Record.
• Security License, or Ability to Obtain a Security License.

Nice-to-Haves

• FSR, is an asset, and higher compensation would be warranted.
• Leadership and/or Project Management Experience.
• Quoting & Design of Security Systems.
• Experience with ULC Fire Alarm Testing.
• Champion of Company DNA and Culture: Embrace and promote our values and culture in all aspects of your work. Make it your mission to drive solutions to minimize or eliminate headaches for the business.
• Strong, Clear & Concise Verbal and Written Communication
• Customer Service Enthusiast: Demonstrated dedication to providing excellent internal customer service. Display patience and resilience, no matter what comes up.
• Accountability: Embrace a \"The Buck Stops Here\" attitude, taking full responsibility for your work.
• Continuous Improvement: Adopt a \"We Can Do This Better\" ideology, always looking for ways to improve processes and being confident enough to share your ideas and drive action.
• Great Sense of Humor: Bring a positive and humorous attitude to the workplace.

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