Supervisor

JOB DESCRIPTION

Revised: September 2025

DEPARTMENT: Food & Beverage

POSITION TITLE: Supervisor

The role of Food and Beverage Supervisor at the Kelowna Golf and Country Club is to guarantee the complete satisfaction of members at all times and to promote a safe and efficient working environment for all staff. You are responsible for guaranteeing exceptional customer service and encouraging a strong work ethic. As a supervisor you are charged with ensuring all staff performs to the best of their abilities and that our high level of standards are always upheld.

RESPONSIBILITIES

• Assisting in the training of new staff.
• Oversee all FOH operations (restaurant and banquet).
• Serving members and their guests.
• Finding appropriate replacement staff when staff members call in sick or in case of emergency.
• Assigning dining rooms and sections appropriately.
• Follow function notices and ensure proper set-up of banquet rooms.
• Monitor staff performance, do staff evaluations, communicate with staff areas in need of improvement.
• Maintain health and safety standards.
• Attend Supervisor meetings.
• Assisting with inquiries or complaints.
• Have adequate working knowledge of Jonas POS system and navigating menu screens. Have thorough knowledge of menu items, preparation time and techniques.
• Correct daily chits – make sure signatures and account #’s are correct, items charged correctly.
• Ensure a cleanly working environment by assigning duties as see fit.
• Greet and seat members and their guests.
• Ensure that all members are enjoying their meals and that their visit is pleasurable. Provide feedback on service to staff. Maintain quality.
• Ensure servers are providing proper service of food and beverage in a friendly manner. Encourage a positive attitude among staff.
• Observe all dining areas and be aware how service is progressing. Ensure all rooms are running smoothly and adjust sections if necessary.
• Work efficiently with kitchen staff to rectify any problems or mistakes. Communicate with all employees in a precise, polite and effective manner.
• Handle situations or conflict among members or staff in a calm and confident manner, retaining professionalism at all times.
• Assist in other departments of clubhouse as needed. Other duties as assigned.

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