IT Support & Systems Specialist (Mac/Google Workspace)

Salary: $62,000 - 72,000 per year

Requirements:

• Were looking for someone who is curious about technology and enjoys understanding how computers, networks, and software work.
• You should be patient and empathetic, able to listen carefully, explain technical topics without jargon, and help colleagues feel comfortable asking questions.
• We value an instinct for improving repetitive or inefficient work, along with an observant, proactive approach to spotting opportunities to help.
• You should be organized, thorough, and comfortable switching between hands-on hardware troubleshooting and scripting or automation.
• Helpful experience includes basic networking knowledge (DHCP, DNS, IP ranges, routers, managed switches, and PoE equipment).
• Experience with access control systems, keycard readers, electronic strikes, or door controllers—especially Ubiquiti UniFi Access—is an asset.
• Printer and scanner troubleshooting and OCR document tools are beneficial.
• Familiarity with Google Workspace administration, 1Password, or 3CX telephony is an asset.
• Scripting or automation experience with Python, Google Apps Script, Shell/Bash, Make, Zapier, APIs, or similar tools is beneficial.
• Familiarity with Google Cloud Platform, property management software such as Yardi or Entrata, or modern AI tools is helpful.
• A bondable status and clean criminal record, as well as a BC drivers licence, are listed as nice-to-haves.
• Preferred experience includes 2 years in IT support, 2 years administering Google Workspace, 1 year in scripting or automation, or 1 year with property management software such as Yardi or Entrata.
• Applicants should be comfortable with an initial one-year full-time term, with the possibility of extension or transition to permanent employment based on performance and business needs.
• Applicants should be comfortable troubleshooting physical office networking equipment and setting up door access or VoIP systems.

Responsibilities:

• Serve as a patient, welcoming first point of contact for staff experiencing laptop, screen, software, or account-access issues.
• Troubleshoot office and property network connections, including routers, switches, patch cables, and PoE devices such as access points, cameras, and desk phones.
• Administer door access controls by issuing keycards or fobs, troubleshooting readers, and updating access schedules across properties.
• Support printers and scanners, digitize paper archives, and implement OCR scanning workflows.
• Set up and remove staff accounts, and review permissions in Google Workspace and 1Password.
• Manage 3CX extensions and call queues, and maintain accurate inventories of devices, software, and hardware.
• Create practical scripts using tools such as Google Apps Script, Python, or Shell to automate repetitive tasks and connect applications through APIs.
• Maintain the staff intranet, internal knowledge wikis, and staff web tools; help deploy and manage lightweight tools on Google Cloud Platform.
• Help replace fragile spreadsheets with structured cloud tools and automated dashboards, and assess practical AI tools that reduce administrative work.
• Coach colleagues through technology and improved digital workflows, and write clear guides, checklists, and quick-start documentation.
• Promote good password practices, organized file naming, and proactive cybersecurity habits across departments.
• Work with the Tech & Innovation Lead on technology projects, investigating business problems and developing, testing, improving, and implementing solutions.

Technologies:

• AI
• Bash
• Cloud
• Hardware
• Support
• Network
• Python
• Security
• Web
• Zapier
• API
• Active Directory
• Excel
• Ethernet
• Flow
• GCP

More:

We are RainCity Rents Family of Companies, a Metro Vancouver owner and operator of rental housing and workspaces focused on building community and treating tenants like neighbours. This full-time, in-office role is based in downtown Vancouver, BC, reports to our Tech & Innovation Lead, and is initially a one-year term with an opportunity to extend or transition to permanent employment depending on performance and business needs. Compensation is $62,000–$72,000 per year, based on experience, with extended health benefits, dental care, casual dress, and company events. Youll work directly with our technology lead, receive mentorship and meaningful responsibility, and develop practical experience in cloud administration, security, networking, access control, VoIP, automation, OCR, Google Cloud services, and technical writing. The work combines frontline support with opportunities to improve the technology and processes behind our property business.

last updated 44 week of 2026