Case Manager, Employee Accommodations

An excellent opportunity to join a leading global retailer, managing complex employee accommodation cases end-to-end and helping employees navigate sensitive situations with care and clarity.

This is a 6-month contract. Hybrid working conditions.

Who- the Company:

Our client is a globally recognized apparel company headquartered in Vancouver, with a large international presence and a reputation for quality, innovation and a collaborative, people-focused culture.

What- the Role:

• Serve as the primary point of contact for employees throughout the accommodation process, providing clear guidance and timely updates.
• Manage complex accommodation cases end to end, proactively advancing active requests and anticipating next steps.
• Provide in-the-moment leave and accommodation consultations, offering timely guidance while balancing active case-management responsibilities.
• Partner with People & Culture Business Partners/Advisors and cross-functional partners to review accommodation requests, explore options, and provide recommendations.
• Communicate accommodation decisions and coordinate the development and implementation of accommodation plans.
• Apply sound judgment to complex and sensitive cases, escalating matters to the Senior Manager of Leaves, Mental Wellbeing and Accommodations when appropriate.
• Build effective partnerships with third-party administrators (TPAs) supporting leave and Short-Term/Long-Term Disability (STD/LTD), including case coordination and issue resolution.
• Coordinate gradual return-to-work plans with leave and STD/LTD TPAs, People & Culture, and cross-functional partners.
• Manage a high-volume and varied workload, prioritizing competing needs, maintaining accurate documentation, and providing timely follow-up.
• Support Canadian and/or US short-term disability and leave tickets, as needed.

Who – the Candidate:

• 5+ years of case management experience, including experience managing complex cases.
• Strong understanding of US workplace accommodations and the duty to accommodate.
• Proven success with proactive, end-to-end case management, including managing a high-volume caseload, anticipating next steps, prioritizing competing needs, and driving cases toward timely resolution.
• Strong discernment, critical thinking, and decision-making skills, including the ability to recognize when complex or sensitive matters require escalation.
• Experience working within highly matrixed organizations and collaborating effectively across teams, functions, and cross-functional partners.
• Strong communication and organizational skills, with exceptional attention to detail and a focus on providing a positive employee experience.
• Demonstrated ability to exercise discretion and maintain employee privacy when handling sensitive and confidential information.
• HR experience and/or education.

Preferred Qualifications:

• Relevant professional certifications or specialized training in disability, leave, absence, accommodation, or return-to-work management, including credentials or training offered through DMEC, IARP, IEA, or comparable professional organizations.
• Proficiency with ServiceNow.

How Much:

$45-51/hr US, commensurate with experience.

Where:

Seattle, WA

When & How to Apply:

This search is moving very quickly. Swim will be presenting short-listed candidates directly to the hiring team for consideration.

Apply Now

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