Business Application Analyst

Salary: $87,000 - 100,000 per year

Requirements:

• A two-year computer degree, or equivalent education or experience in an engineering, technology, or business-related field.
• One to three years of experience in business systems support or IT business analysis, including requirements gathering, process improvement, reporting, or application projects; an equivalent combination of relevant education and demonstrated experience will also be considered.
• Experience gathering, analyzing, and documenting business requirements and translating them into functional specifications or process maps.
• Experience investigating application or data issues, validating solutions, and supporting user acceptance testing and end-user training.
• Working knowledge of Microsoft 365 and Microsoft Office applications.
• Foundational knowledge of SQL and relational database concepts, with willingness to develop reporting and query skills.
• Working understanding of hardware and software system design, operating systems, application software, networks, and IT security fundamentals.
• Strong analytical, troubleshooting, problem-solving, and decision-making skills.
• Strong verbal and written communication skills, including the ability to explain technical information clearly to non-technical users.
• Strong organizational skills, including prioritization, managing concurrent tasks, attention to detail, and awareness of time constraints.
• Willingness to learn specialized business systems.
• Exposure to Cognos PowerHouse or OpenVMS, including DCL command procedures, batch job management, application support, or reporting, is an asset.
• A bachelors degree in computer science, information systems, or business administration is preferred.
• Experience or strong familiarity with procedural programming languages or design patterns, such as conditional and looping statements or using input forms to retrieve and write data, is preferred.
• Experience with business systems in a manufacturing or process-industry environment is preferred.
• Experience with Microsoft reporting solutions such as Power BI or SSRS, and with relational database design, is preferred.
• Programming or scripting experience in SQL and either PHP or Python is preferred.
• Advanced Excel skills, including formulas, functions, and macros, are preferred.
• Experience defining functional requirements for software selection or data integrations between systems and external partners is preferred.
• Experience supporting users in an industrial or plant-floor setting is preferred.
• Core competencies include curiosity and continuous learning, conscientiousness and attention to detail, project planning and coordination, teamwork and cross-functional collaboration, communication and stakeholder engagement, problem solving, technical and business-process knowledge, adaptability, and accountability.

Responsibilities:

• Learn, document, and support our proprietary and packaged business systems, including OpenVMS applications, Cognos PowerHouse, and Kiwiplan packaged MES software.
• Develop into a subject matter expert for assigned systems, providing functional support, diagnosing issues, and helping business users resolve them.
• Design, build, and support custom reports and data integrations between business systems.
• Document business processes and decision-support tools, identify opportunities to improve, simplify, and standardize them, and work with upstream and downstream groups to optimize processes end to end where possible.
• Help maintain application roadmaps and integration diagrams, and develop an understanding of how our systems exchange data with internal and external systems.
• Support business-application projects through analysis, design, development, testing, release, and post-implementation support; partner with business and IT colleagues on requirements and data-integration needs.
• Help create and use standardized software development lifecycle documentation so findings and process improvements are sustained across the organization.
• Contribute to evaluating and researching packaged systems and software to support productivity and decision-making improvements.
• Provide occasional service-desk coverage and end-user guidance to our Canadian personnel.
• Triage and document support requests, resolve straightforward issues, and coordinate escalations with the appropriate IT resources while keeping business-analysis priorities in focus.
• Provide off-hours support when urgently needed for our continuous manufacturing operation.
• Participate in structured mentorship, following defined milestones for learning systems and sharing knowledge.
• Create and maintain durable documentation, including runbooks, system inventories, process maps, and support procedures, to strengthen shared IT knowledge of critical systems.
• Take increasing ownership of assigned systems as proficiency grows, becoming the primary subject matter expert for those applications.

Technologies:

• Excel
• Hardware
• Support
• Microsoft 365
• PHP
• Power BI
• Python
• SQL
• Security
• Office 365

More:

We are Crown Paper Group, an independent regional containerboard business serving the Pacific Northwest and Western Canada through an integrated mill, converting facilities, and company-operated distribution centers. Our operations include Port Townsend Paper Mill in Port Townsend, Washington; Crown Packaging in Richmond, British Columbia, with sales offices and distribution centers in Kelowna, Calgary, and Edmonton; and BoxMaster in Vancouver. Our Canada IT team values a positive work environment, environmental stewardship, and strong community relationships; many colleagues have built long careers with us. The Business Application Analyst reports to our IT Director, and structured training and mentorship support learning our systems. At least 85% of the work focuses on business analysis and application support; infrastructure and device issues are coordinated with appropriate IT resources, while workstation imaging and routine device deployment are not core duties. We offer competitive compensation of $87,000–$100,000 per year, a comprehensive health plan with prescription, vision, life, and dental coverage, a retirement plan with RRSP matching, employee assistance services, paid time off, relocation assistance, and on-site parking. This is an in-person role.

last updated 44 week of 2026