Sr. Business Analyst - Training and Change Management

Assignment: RQ11735 - Business Analyst - Senior

Job Title: Sr. Business Analyst - Training and Change Management

Requisition (SS): RQ11735

Start Date: 2026-11-09

Client: Government Services Integration Cluster

End Date: 2027-09-28

Office Location: 222 Jarvis St, 5th Floor, Toronto

Organization: Government Services Integration Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

# Business Days: 225.00

5 days onsite

Must Have:

• Experience leading analysis for large-scale digital initiatives.
• Experience documenting requirements, user stories, process models, business rules, and acceptance criteria.
• Experience assessing services for integration with shared platforms and reusable capabilities.
• Experience working in Agile or hybrid teams and supporting backlog, testing, release, and implementation activities.
• Experience coordinating deliverables across business and technical teams.

Description

• Partners with multiple ministry stakeholders, program areas, subject-matter experts, operational teams, and project leads to assess current training practices and support the transition to a new training and operating model. The role combines senior business analysis, facilitation, training development, communications, and change-management expertise to turn diverse and sometimes ambiguous stakeholder input into a practical path forward. The Senior Business Analyst documents current-state processes and pain points, assesses impacts and readiness, develops transition and adoption approaches, and prepares clear recommendations for leadership. The role creates and delivers high-quality training and operational documentation, supports knowledge transfer and post-implementation adoption, and monitors feedback and outcomes to improve the model over time. Success is measured not only by completion of project deliverables, but by stakeholder understanding, sustained adoption, and the ability of ministry teams to operate effectively under the new model.

Experience

• Experience leading business analysis, organizational change, training, or transformation activities across multiple ministries, programs, or complex stakeholder groups.
• Experience engaging executives, managers, subject-matter experts, operational staff, and end users to understand current practices, challenges, business needs, and readiness for change.
• Experience facilitating workshops, discovery sessions, interviews, working groups, and decision-making discussions that build consensus and produce actionable outcomes.
• Experience documenting and analysing current-state training processes, workflows, roles, pain points, gaps, and dependencies.
• Experience assessing business impacts, stakeholder impacts, risks, dependencies, readiness, and barriers to adoption.
• Experience developing future-state processes, transition plans, implementation roadmaps, change strategies, adoption measures, and mitigation approaches.
• Experience creating training curricula, presentation materials, facilitator guides, user guides, reference documents, process maps, job aids, frequently asked questions, and standard operating procedures.
• Experience translating complex processes, policies, and technical information into clear, concise, user-friendly content for different audiences.
• Experience delivering instructor-led or virtual training, demonstrations, knowledge-transfer sessions, coaching, and train-the-trainer activities.
• Experience providing post-implementation support, gathering feedback, troubleshooting adoption issues, and improving training content and delivery methods.
• Experience preparing executive summaries, briefing materials, presentations, recommendations, status updates, and implementation reporting.
• Experience managing competing priorities, working independently with limited direction, and producing polished deliverables within established timelines.

General Skills / Duties

• Build trusted working relationships with ministry partners, subject-matter experts, project teams, leaders, and end users.
• Plan and facilitate workshops, discovery sessions, interviews, meetings, and working groups to gather information and build agreement.
• Document current-state training practices, processes, workflows, roles, tools, pain points, and business requirements.
• Analyse stakeholder input and supporting information to identify gaps, improvement opportunities, risks, dependencies, and readiness considerations.
• Synthesize large volumes of information into clear findings, practical options, recommendations, and decisions for project and executive leadership.
• Define future-state training processes and support ministries in moving from current practices to the new training and operating model.
• Develop transition plans, implementation roadmaps, stakeholder-impact assessments, change-adoption strategies, mitigation measures, and progress indicators.
• Create and maintain training materials, user guides, facilitator guides, reference documents, process maps, job aids, frequently asked questions, and standard operating procedures.
• Ensure training and operational content aligns with organizational standards, approved processes, business objectives, accessibility requirements, and audience needs.
• Deliver training, demonstrations, coaching, knowledge-transfer activities, and train-the-trainer sessions to ministry stakeholders and end users.
• Provide post-implementation support, respond to questions, troubleshoot adoption issues, and recommend adjustments based on feedback and observed outcomes.
• Monitor adoption progress and maintain documentation throughout implementation and post-launch support.
• Prepare executive summaries, briefing notes, presentations, status reports, risk updates, and recommendations.
• Communicate complex findings, implementation progress, risks, and required decisions in a concise and actionable manner.

Experience and Skill Set Requirements

Stakeholder Engagement and Facilitation - 25%

• Experience engaging diverse ministry stakeholders and building productive relationships across organizational boundaries.
• Experience facilitating workshops, discovery sessions, interviews, working groups, and consensus-based discussions.
• Ability to establish trust and communicate effectively with executives, managers, subject-matter experts, and front-line staff.

Business Analysis and Assessment - 25%

• Experience gathering requirements, mapping processes, identifying pain points, and assessing impacts, risks, dependencies, and readiness.
• Ability to synthesize ambiguous or high-volume information into clear findings, practical options, and implementable recommendations.
• Strong critical-thinking, problem-solving, and independent work-management skills.

Training Development and Delivery - 25%

• Experience developing polished training materials, user guides, process maps, job aids, frequently asked questions, and standard operating procedures.
• Experience delivering training, coaching, knowledge transfer, and train-the-trainer sessions.
• Ability to translate complex business processes into clear, accessible, and audience-appropriate content.

Change Management, Communications, and Adoption - 25%

• Experience developing transition plans, implementation roadmaps, change strategies, stakeholder-impact assessments, and adoption measures.
• Experience providing post-implementation support, monitoring adoption, gathering feedback, and refining training and transition approaches.
• Excellent written, verbal, presentation, and executive-communication skills, with a focus on sustained business outcomes.