Customer service representative - call centre
E.T. Mechanical Ltd. • Fredericton, NB, Canada
Il y a 18 heures
Type de contrat
- Permanent
Description de poste
- Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 28 hours per week
- Education:
- Expérience:
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
Computer and technology knowledge
- MS Excel
- MS Word
Type of experience
- Call centre
Security and safety
- Basic security clearance
- Driver's validity licence check
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Initiative
- Judgement
- Ability to multitask
- Quick learner
Screening questions
- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
Employment terms options
- Evening
Experience
- 1 year to less than 2 years
Employment terms options
- Shift
- Morning
- Day
Financial benefits
- Bonus