Front Counter Associate

About Glass Doctor

At Glass Doctor Barrie, we've been helping customers with their glass needs for over 15 years. From homes and businesses to vehicles, we take pride in delivering quality service and creating great customer experiences.

We're looking for someone with a great attitude, a friendly personality, and a willingness to learn to join our team!

You don't need to know anything about glass — we'll teach you! We're more interested in finding the right person who enjoys helping people, takes pride in their work, and isn't afraid to roll up their sleeves.

Position Overview

We're looking for a friendly, outgoing, and organized Front Counter Associate to be one of the first faces our customers see when they walk through our doors.

First impressions matter to us! We want someone who genuinely enjoys greeting people, makes customers feel welcome, and takes pride in keeping our showroom looking its best.

This is an entry-level position with hands-on responsibilities and opportunities to learn about our products and services.

What you will be doing:

• Welcome every customer with a smile and a positive attitude.
• Answer incoming phone calls and emails in a friendly, professional manner.
• Assist walk-in customers with basic questions and direct them to the appropriate team member when needed.
• Learn about different types of glass, mirrors, screens, and their everyday applications.
• Use a tape measure to take approximate measurements and become comfortable working with basic dimensions.
• Enter customer information and job details accurately into our system.
• Assist with customer pickups, drop-offs, and processing payments.
• Keep the showroom, front counter, and customer areas clean, tidy, organized, and welcoming.
• Help with general administrative tasks and support your teammates when needed.

What we're looking for:

Attitude is everything!

You'll be a great fit if you are:

• Friendly and outgoing – You enjoy meeting new people and making them feel welcome.
• A great communicator – You listen, ask questions, and communicate clearly with customers and coworkers.
• Organized – You like keeping things neat, staying on top of tasks, and paying attention to details.
• Positive and enthusiastic – You bring a great attitude to work and are eager to learn.
• Comfortable with basic math – You can work with simple measurements and have a basic understanding of how to read a tape measure.
• Hands-on – You're comfortable being on your feet, and helping customers.
• Reliable and dependable – You show up on time, follow through, and take pride in doing a good job.
• A team player – You're happy to jump in and help wherever needed.
• Proud of your workspace – You understand that a clean, organized showroom is part of creating an excellent first impression.

Education & Experience

• No glass industry experience required!
• Previous customer service, retail, hospitality, or reception experience is an asset, but not required.
• Basic computer skills and a willingness to learn new systems.
• Comfortable with basic math and approximate measurements.
• Strong verbal and written communication skills.
• A positive attitude and willingness to learn are essential.

What We Offer

• Paid training — we'll teach you what you need to know!
• Competitive wages
• Benefits and RRSP package for eligible full-time employees
• Vacation time
• A supportive, team-focused workplace
• Opportunities to learn new skills and grow within the company

We believe that great employees aren't always the ones with the most experience. Sometimes, they're the ones with the best attitude, strongest work ethic, and greatest willingness to learn.

This Job Might Be Perfect for You If…

• You're the kind of person who naturally smiles and says hello when someone walks through the door.
• You enjoy keeping things organized and looking their best.
• You're comfortable learning new things and asking questions.
• You enjoy a mix of customer interaction, computer work, and hands-on tasks.
• You take pride in representing the company you work for.
• You believe that even the smallest details make a difference in a customer's experience.

Come Grow With Us!

We can teach you about glass. We can teach you our systems. What we can't teach is a great attitude, a strong work ethic, and a genuine desire to help people.

If that sounds like you, we'd love to meet you!

APPLY TODAY!