Inside Customer Service Representative

SUMMARY

Our client, a well-established industrial products distributor serving customers across Canada, is seeking an Inside Customer Service Representative to join its team in Brampton, Ontario. This permanent role serves as a key point of contact for distributor and industrial customers and is responsible for order processing, quotations, product sourcing, customer support, and coordination of specialty product requests. This position will come with a comprehensive benefits package and three weeks of vacation with a stable full-time employment with an established organization. The successful candidate will thrive in a fast-paced business-to-business environment and enjoy building strong customer relationships while supporting sales growth and customer satisfaction.

QUALIFICATIONS

- 2+ years experience in customer service, inside sales, order desk, quotations, or sales support
- Experience in an industrial, technical, manufacturing, distribution, MRO, tooling, automation, fastener, electrical, hydraulic, pneumatic, or related environment is strongly preferred
- Demonstrated aptitude for learning
- Strong customer relationship and communication skills
- Excellent attention to detail and accuracy
- Strong organizational and multitasking abilities
- High school diploma or equivalent
- Proficiency with Microsoft Office and business systems
- Ability to work effectively in a team environment
- Experience supporting distributor or B2B customers is considered a strong asset
- Product knowledge within industrial or technical markets is considered an asset

RESPONSIBILITIES

- Process customer orders accurately and efficiently
- Respond to customer inquiries by phone and email
- Prepare and follow up on quotations
- Source products to meet customer requirements and delivery expectations
- Coordinate customer requests involving special-order or custom-engineered products
- Develop and maintain strong customer relationships
- Identify customer requirements and recommend appropriate product solutions
- Support distributors, resellers, and industrial customers with product selection and order fulfillment
- Collaborate with internal teams to ensure exceptional customer service and on-time delivery
- Maintain accurate order, quotation, and customer records
- Communicate effectively with team members and management regarding customer priorities and requirements

APPLICATION

If you enjoy supporting industrial customers, solving problems, and working in a relationship-driven B2B environment, we encourage you to apply. Please submit your resume outlining your experience in customer service, inside sales, order management, quotations, product support, or industrial distribution. Only qualified candidates will be contacted. Thank you.